Build workflows with words, not flowcharts
Train LobbyStack the way you would train a real employee. Tell it what to ask, what to say, when to quote, when to book, when to transfer, and who to notify without touching a workflow builder.
If a caller asks for pricing, ask the required quote questions, give the approved price range, and schedule a callback if they need exact pricing.
Book appointments while the customer is still ready
LobbyStack checks availability, offers times, books the appointment, and sends the confirmation before the caller moves on to someone else.
Appointment booked
Customer confirmation sent
Team notified
Notes attached
Give quotes without making callers wait
For approved services, LobbyStack can give exact prices, starting prices, or price ranges. For custom work, it asks the right questions and schedules a pricing callback.
ServiceRenovation estimate
LocationDowntown
Budget$8k – $12k
TimelineNext month
Price range shared · Callback scheduled
Follow up instead of losing the lead
LobbyStack can make outbound calls for callbacks, reminders, confirmations, quote follow-ups, and missed-call recovery.
Missed caller callbackQueued
Quote follow-upScheduled
Appointment reminderSent
Intake completionPending
Transfer the calls that need a person
LobbyStack handles routine calls first, then transfers based on your instructions. Urgent requests, upset customers, high-value leads, and special cases can go straight to the right person.
Urgent callRouted to manager
Sales leadRouted to sales
Billing requestRouted to billing
No answerCallback scheduled
Pay for real calls, not junk
LobbyStack excludes spam calls and calls under 10 seconds from usage, so wrong numbers, robocalls, instant hang-ups, and pocket dials do not eat your plan.
Real customer calls42Counted
Spam calls12Excluded
Under 10 seconds7Excluded
Your phone, always staffed
LobbyStack can answer every call or step in only when your team is busy, closed, or unavailable.
One receptionist. 57 languages.
Serve more customers with AI voice models that handle natural conversations across 57 languages.
Unlimited concurrent calls
Multiple customers can be helped at the same time instead of waiting in a queue or hitting a busy line.
Natural conversations
Customers can speak normally. LobbyStack handles interruptions, follow-up questions, and messy real-world calls.
Dedicated call lines
Use LobbyStack for a sales line, quote line, booking line, support line, intake line, or campaign number.
Lead qualification
Have LobbyStack ask about budget, timeline, location, service type, urgency, and buying intent before booking or transferring.
Service-area checks
Ask for a postal code or ZIP code before booking and route customers based on where you actually serve.
Appointment confirmation texts
After booking, LobbyStack sends the customer a confirmation text with the appointment details.
Rescheduling
Customers can reschedule when your rules allow it, without waiting for your team to call back.
Cancellations
LobbyStack can handle cancellations according to your policies and notify your team.
Appointment reminders
Remind customers before upcoming appointments so fewer people forget or no-show.
AI SMS conversations
Let customers continue the conversation by text with AI replies.
Call summaries
Every important call can end with a clear summary, outcome, and next step.
Full transcripts
Review the full conversation when your team needs more detail than the summary.
Email and SMS notifications
Send booking updates, quote requests, urgent alerts, missed-transfer summaries, and high-value lead notices to the right person.
Daily recap
Send a daily summary of bookings, quote requests, missed calls, spam blocked, and follow-ups.
Business knowledge
Add your services, prices, hours, locations, policies, FAQs, and staff details so LobbyStack knows what to say.
Service rules
Set different instructions for different services, locations, staff, appointment types, or lead types.
Do-not-say instructions
Tell LobbyStack what it should never promise, explain, diagnose, quote, or book.
Fallback behavior
When LobbyStack does not know something, it can ask follow-up questions, schedule a callback, transfer, or notify the team.
Failed-transfer fallback
If no one answers, LobbyStack can schedule a callback, send a summary, and keep the customer moving.
Intake completion
Call customers to collect missing details before an appointment, estimate, or callback.
Missed-call recovery
Call back people who hang up, call after hours, or miss your team during busy periods.
Quote follow-up
Follow up with customers who asked for pricing but have not booked yet.
Call history
See every call, caller, outcome, summary, appointment, transfer, and follow-up.
Lead status
See which calls became qualified leads, quote requests, appointments, or callbacks.
Appointment activity
Review bookings, reschedules, cancellations, and confirmation texts.
Revenue opportunities
Highlight calls that became bookings, quotes, callbacks, or high-value leads.